Refund policy

Holiday Sales Return 
To facilitate our valued customers in holiday season, we have extended the return period to Jan 31st of each year for any purchases whose return period expires during the holidays. Which means product purchased during November 01 to December 31 can be returned till the following Jan 31st. Rest of the requirements are still applicable for return policy  

If you don't like, we will take it back with refund or replacement. We have a 30-day return policy, which means you have 30 days to return after the date of purchase date.

Kindly make sure your returned item must not be damaged and in working condition with its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customerservice@ispektrum.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package (*1:Conditions apply) . Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@ispektrum.ca.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), etc. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on items specifically marked as return not accepted or gift cards. If a secondary product is purchased through Post Purchase Upsell Discount then upon return of the initial purchased product, customer will be refunded the amount which is lower of the two items.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restocking Fee 
A restocking fee may be charged for items that are:

  • Extensively used with signs of wear & tear
  • Damaged items
  • Return shipping label is only provided in case of defective item or wrong item. 

    Warranty 
    1 year courtesy warranty service (will ship the defective product for repair or replacement to the manufacturer at no cost to our customer) from the original date of invoice. The warranty period provided on a respective product page will always take precedence over this 1 year warranty period. 

    The applicable warranty period commences from the date of purchase for each relevant Product. During the said applicable warranty period, ISPEKTRUM (“hereinafter referred to as We, Us and Our”) will furnish without charge labor, transport, and/or replacement parts (or pay for same) necessary to repair or replace the product specified under the warranty card (“Product”) due to defects in the manufacturing faults subject to the terms and conditions hereunder.

    This limited local warranty (“this warranty”) does not cover minor imperfections in products that meet design specifications or imperfections that do not materially alter functionality. We make no satisfaction guarantees (after 30-day purchase period), risk free guarantees, error free guarantees, any express or implied warranties including but not limited to fitness for a particular purpose, performance, use or merchantability. Whether by statue, common law or otherwise are excluded to the maximum extent permissible by applicable laws.

    Promo & High Discounted Products
    On return of the products purchased through promotions / offers with higher discounts, refund will be adjusted to reflect the normal discount on the product.

    Example: Customer A buys 3 products using our Bundle Offer and avails 33% which is higher than our normal discount of 18% given on the purchase of a single item. After receiving the 3 products customer decides to return 2 products out of 3. In such case the total invoice amount will be adjusted to reflect the 18% discount (in some cases no discount) on the remaining product and customer will be refunded accordingly if applicable. 

    *1: In case of working / non-defective product the return cost will be borne by the customer.